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Returns

Last updated: November 9, 2025

We want you to love what you wear. If something isn’t quite right, we’ll make it right.

This Return & Refund Policy applies to all purchases made through Free is Life, LLC (“Free”) at freeislife.com.

1. Returns

We accept returns for unworn, unwashed items in their original condition and packaging within 30 days of delivery.
To start a return, email hello@freeislife.com with your order number and reason for return.

Once your request is approved, we’ll send you instructions and the return shipping address.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

2. Exchanges

Need a different size or color? No problem.
We offer free exchanges for the same product in a different size or color within 30 days of delivery.

To begin an exchange, contact hello@freeislife.com with your order details.
We’ll send the replacement once the original item is received and inspected.

3. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos and a short description of the issue.
We’ll replace or refund the item as quickly as possible — no extra cost to you.

4. Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, a refund will be issued to your original payment method within 5–10 business days.

Refunds are not guaranteed for items that show signs of wear, alteration, or damage not caused by transit or production.

5. Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns on:

  • Gift cards
  • Sale or clearance items
  • Final-sale or promotional merchandise

6. Fulfillment Partner

All items are produced and fulfilled by Printful, our trusted production partner.
Because items are made to order, small variations in color, print, or placement may occur — this isn’t considered a defect.

7. Questions

Need help with a return or exchange?
Reach out anytime:
✉️ hello@freeislife.com
📍 Free is Life, LLC
1910 Pacific Avenue, PMB 1479
Dallas, TX 75201 USA